Conservatory sales tactics?
It's a bit of a cliché to have the hard sell from double glazing and conservatory sales people but it still happens. Here I will tell you of a few typical approaches they will make to convince you that this is the best deal and that you should sign now.
Common conservatory sales techniques
- Sit in. They are in your home and drinking your coffee. It's up to you to get them out as they will not leave voluntarily. My advice is
- It's your house. Ask them to leave. If they don't they are breaking the law and can be forcibly removed. It's their job to try and sell you a conservatory, so don't feel bad if you don't buy one. You are not wasting your their time. They are wasting yours if they don't have the right conservatory for you. Be gone!
- Your safe! They have left your house after discussing telephone number prices which eventually came down to prices, which although reasonable didn't convince you to sign the deal. However, the next day, out of the blue you get a call from his or her boss saying that they know how much you want that conservatory and seeing as they've had a good month we can drop the price just this once (making you feel all warm and special inside). They won't make any money, in fact, they'll only just cover costs - yeah right! Its not really a con, but annoying that they start at such ridiculously overpriced quotes. My advice is
- Go into the sales meeting with some rough pricing worked out based on the design and size you desire.
- Try not to be flattered, which is much easier now you know this tactic exists and is tried in many industries (e.g. car sales)
- 'Look, I've had a word with my boss and we can do a you a special deal, but you would have to make your mind up now.' So, if he/she walks out of the door and you phoned up 1-2 days later saying you wanted the conservatory at that price and had the cash ready they would say no? Not likely is it? If they are such a good company and proud of their product, pricing and service why would they not give you a bit a time to think through this very expensive purchase? My advice is
- This sort of pressure sales is giving the conservatory installation industry a bad name. Don't encourage it by buying off them.
Advice on avoiding the hard-sell
Here is some more advice that will help you avoid getting ripped off by the hard sell.
- Never take out their finance deals for a conservatory as it is almost always the case that a better deal can be had by going to a recognised lender
- Don't be blinded by 'conservatory science'. Chances are that they do not have a clue what they are talking about when describing how triple glazed units are so much better than double glazed. A good question is to just ask 'why?'.
- Don't be surprised if the price for your conservatory can fall by more than 50% during the negotiations. Chances are the starting price was inflated depending on how expensive your car looked anyway.
- They know its a waiting game. You feel slightly obligated for taking their time and they will just sit there and talk until you agree to buy something just to make the situation feel better. Done it myself.
Conservatory Sales Tactics: Summary
To summarise, take your time. This is a very competitive business and there is no need to buy from the first person who shows you a conservatory brochure. Shop around, research approximate prices and know what you want and how much you are willing to pay.
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"I don't agree with some of the things this article says. We had a conservatory made, we used the most well-known conservatory builder in our county and paid a pretty penny, but it was well worth it. We'd asked for quotes from various other companies prior to that. One particular local family-run business was very pushy, calling incessantly even after we'd built the thing. I didn't like the family-run biz's salesman or his tactics from the get-go; yes, he did recommend his company's credit repeatedly and no, he didn't seem to know much about his own product. And even though he claimed to be the cheapest, he still asked for about 4 times more than a diy conservatory cost, and offered the same low quality product. However, the other salesman, working for the company we stayed with, took half a day to explain all the features to us and yes, his product was expensive, and you can't expect him to understand the physical properties of specific gases, but he did the best he could and it was well worth listening to what he had to say. It is a waiting game, yes, because you're given a quote and a discount for going with their recommended loan provider. It's an important decision and all too often customers pull out. A good salesman will compare your product with a cheaper one and make you understand what the difference is, but that's not as important as being able to tell the difference yourself. Look around, browse the web, check and see for yourself. You'll see loads of houses with very cheap and ugly conservatories, complete eye sores, full of mould and damp, which ruin the furniture and the fittings and are unsafe to be in. If you don't want yours to look like that, go with a trusted brand that can back up a reasonable 10-year guarantee. That's all there is to it. Do that, and whatever you pay for your conservatory will be offset by the increased market value for your home. Ours cost £20k. Half of that we got on credit, and we tried very hard and repaid it early, like the salesman recommended. The value increase was £40k in year 1. Meanwhile, our next-door neighbour with a cheap diy-style conservatory sold his property last year for £50k less than it was worth, after nearly 2 years of trying. Our other next-door neighbour sold in 3 months for the asking price, and he didn't even have a conservatory. If you go cheap, you lower the value, so think twice. "
"We are a small family business & have been for over 30 yrs, installing windows doors & conservatories & all home improvements, and are sickened by the tactics of BIG companies,its only salesmen that do this, we give a price & leave it with customer we dont sit down we measure work out price & leave, & they usually call us! but larger companies are always destroying the reputation of double glazing, also guys fitting out of vans with no warraties or come back, using sub-standard products, we fit high quality at the best price we can but our finish is perfect as all our refferrals will testify, so we dont all play magic number games with people, these salesman shouldn't even be allowed in! buy local buy small company & your service will be fantastic, because we actually care what you think of us!"
"im sorry Andy didn't know this was an English lesson, but with your sarcasm i bet you dont much is that why you used this page for free advertising really helped out the people NOT "
"Ian Groves is right to a degree, although his grammar and spelling leave a lot to be desired.
I am a conservatory salesman working purely on commission, but believe me I provide a highly professional service allowing people time to make an educated and informed decision.
I will give my clients the best advice I can, I am not scared that they may get other quotes, cheaper or more expensive, I will advise them professionally on design, planning permission, building regulations, heating, flooring, electrics etc.
My clients buy from me because they are confident they will get a top quality conservatory designed for their requirements at a competitive price and delivered with as little hassle as possible within the agreed time frames.
If you want a quality conservatory, built to exacting standards at a competitive price in the Essex, Suffolk, Herts area then call me on 07935739240"
"We had problems with a salesman from a conservatory/facias co. after answering his question 'who else are you getting a quote from?' - naively we told him and he proceeded to cancel our appointments with his competitors by pretending to be me. Needless to say we went with someone else. Many of these 'surveyors' are re-branded and ill-trained sales people who will lie to get their commission."
"The only thing putting me off going for a conservatory is the pushy sales tactics, particularly as I am single. This gave some good points for me to nbe aware of BEFORE they arrive. Will also tell them that teh more tehy push teh more I know they're better to avoid! Many thanks"
"WELL WHAT CAN I SAY to such comments, every sales industry has there own sales techniques, so how would you sell a conservatory? or windows? go in measure and price then leave, I bet all field sales people would do that, NOT, I sell conservatory\'s for a living and class myself as a highly skilled person with knowledge of building regulations , planning permission,structural buildings etc I get paid a commission as well as a salary company car etc and advise people on the best way of building there conservatory hopefully from my company after all the customer have asked us there, not to sell them insurance or a swimming pool but a conservatory, it takes time to survey a property explain the benefits and calculate a price, after all you wouldn\'t buy a house or a car in 5 minutes would you, so stop talking crap and give people true advise instead of rubbish "