UK Consumer Rights

Rights When Buying Goods

The citizens of the United Kingdom have the same consumer rights by law if they buy over the internet or from a store when a purchase is made. The main issues are, is the purchase that was made as was advertised, was the information about the product accurate, and was the description truthful. Was it a fair price for the quality of the product, is the product safe to use, eat, etc., where there defects or faults, is the product alright for the use it was intended for and will it hold up under normal wear. If the product was bought because of either a written or verbal description, it must live up to the description.

There are things the seller must not do. Give a written statement that the buyer has no legal rights after the goods are bought. Give misleading information about the product which is being sold or an untrue description. Sell products that are dangerous or unsafe. Send products that were not ordered or wanted. The seller gives the buyer less than the amount specified either in the amount of, or weight or measure. The seller gives a price that is misleading and this can be either written or verbal. Any or all of these things are against the laws that protect the UK consumer rights.

UK Consumer Rights

The following are key points of the UK consumer rights. It is considered a criminal offence to give wrong information such as if the buyer needs a new stove when the old one can be easily fixed, this would certainly be considered misleading information. There are other forms of misleading information which may cause the buyer to either buy a product or not buy it. If an item has been rebuilt it should be mentioned so the buyer does not assume the product is brand new. The seller should make good on the product sold if any of the following are wrong especially if the seller is the culprit and not the manufacture. The quality is less than expected, the product has a purpose that it is not fit for or the description is less than true. The product is not any good and the seller tells the buyer to go to the manufacture.

The buyer can exercise the following UK consumer rights by asking for a refund or at least a part of a refund or that the product be replaced, or for a compensation for the product in a manner satisfactory to both the buyer and the seller. The buyer may loose consumer rights if there has been a change of mind about wanting the product when it has been advertised or described correctly. The product or goods were seen and even possibility examined by the buyer and the fault was very obvious. The faults or defects were pointed out by the seller. The product was damaged by the buyer after the purchase was made. The product held up as it should have and the problem would be considered normal wear under the circumstances. The product lasted for the length of time it should have.

Consumer Limited Rights

Sometimes the consumer has limited rights depending on how and where the product was bought. This might be from an individual, at an auction, a business transaction, or if the product or goods were a gift. To get a refund if the buyer feels entitled to one, even if the buyer is in the right the seller of the item or items should be contacted soon. The longer the buyer waits the harder it is going to be exercising the UK consumer rights and get a refund without having to prove what is wrong. This should not be put off for weeks or months. A good explanation of what is wrong with the item must be given or proof that it is faulty. A refund will not be given if the item was used after the discovery that it was not satisfactory, if the buyer tried to repair the item and bungled it. If the item was kept for to long of a time without giving notice that there was anything wrong with it. If the buyer thinks that the seller is not entitled to a full refund an agreement for part of a refund or repair might be given instead. This situation might occur if the goods were kept to long. Sometimes there is a slight problem that grows worse with time or suddenly becomes worse. With most products a refund or compensation can be expected if there is a refund before six months. If the seller accepts the word of the buyer well and good otherwise the buyer will have to prove that the product is not any good. If the product was kept for more than six months before anything went wrong with it the buyer can still ask the seller to repair or replace it but again the buyer might have to prove the truthfulness of what was said. A replacement or repair work can be asked for in the United Kingdom for up to six years the exception being Scotland which has a five year limitation. If the seller does agree to the terms of repair or replacement it must be done in a reasonable length of time. If the seller cannot make a repair or give a replacement then the buyer can be given at least some of the money back. Also if the seller takes to long for the repair to be made the buyer can again exercise the UK consumer rights and ask for money.

If the product was bought from the internet the same UK consumer rights apply but additional information should always be given such as instructions in detail on how to complete the order. The buyer should be able to print out the terms and conditions of the sale and an acknowledgement of the order should be sent to the buyer.


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"In a property auction, are the terms and conditions exempt from UK Consumer Rights? Not mentioning the bidders do NOT actually sign the terms and conditions."