Please answer the call and press ‘1’ to confirm your number.
Trouble receiving the call?
Some landline call-blocking services can stop automated calls from getting through
This commonly affects:
- BT Call Guardian
- Other landline nuisance call blocking or call screening features
- Handsets that block or screen mobile numbers
What to check:
If possible, add this number to your allowed list:
07700 163604
If your phone shows messages like “Call blocked”, “Screening”, “Unknown caller” or “Nuisance call”, the call may have been stopped.
If you have call screening or call blocking enabled, temporarily switch it off or set it to allow all calls for a few minutes.